I want to ensure you are receiving up to date information about the COVID-19 situation in the City of Toronto. I am sending out regular updates – please sign up for my email list if you are not already on it.
Please check https://www.toronto.ca/home/covid-19/ for the latest information, resources and facts.
Please check the Changes to City Services webpage for updates:
Councillor Fletcher’s Recent Email Updates
Residents who need to access, or are seeking information on, social and community supports and services, should call 211 for non-emergency requests and information. 211 is a 24/7 help line and web service that connects residents to social and community services. 211 is working closely with community agencies to ensure they are continually updating their database with the most up-to-date programming and resource information.
Provincial Declaration of Emergency and Stay-at-Home Order
In response to the alarming rise ofcases, a declaration of emergency was made by the Province on January 12, 2021 for all of Ontario.
The Keeping Ontario Safe and Open Framework on November 23, 2020.Response Framework (colour-coded zones) has been paused. The Province had moved Toronto into the “Grey” category of the
The province wide shutdown will continue with stronger public health and workplace safety measures. Everyone must follow the rules (orders) under the Emergency Management and Civil Protection Act and the Reopening Ontario Act.
As of January 14, 2021 at 12:01 a.m., a stay at home order is in effect for all of Ontario. This means you must stay at home. You should only go out for necessities, such as:
- getting food, beverages or medication
- going to medical appointments
- supporting vulnerable community members
- child care
- attending school or a post-secondary institution
- going to a bank
- accessing government services
- getting exercise or walking pets
- going to work, if you can’t do it remotely
Businesses must ensure that all employees work from home if they can.
Do not travel outside your region or the province unless absolutely necessary.
You can find more information on the Province’s website:
The City has also issued lockdown guidance which is available online:
The Ontario government has developed a three-phase implementation plan to receive, store and administer COVID-19 vaccines to Ontarians as soon as they are received. Phase One will begin on Tuesday, December 15, 2020 with a pilot project in Toronto and Ottawa which will include the vaccination of over 2,500 health care workers with the Health Canada approved Pfizer-BioNTech vaccine.
When additional vaccines becomes available to Ontario, the province will shift to Phase Two of its vaccination implementation plan, which is expected to begin later in the winter of 2021. During Phase Two, vaccinations will be administered to health care workers, as well as to residents in long-term care homes and retirement homes, to home care patients with chronic conditions and to additional First Nation communities and urban Indigenous populations, including Métis and Inuit individuals.
Ontario will enter Phase Three when vaccines are available for every Ontarian who wishes to be immunized. While vaccines will not be mandated, during Phase Three, people will be strongly encouraged to get vaccinated.
Until vaccines are widely available, it remains important to take steps to protect yourself, your loved ones and our community against COVID-19.
The City’s COVID-19 Immunization Task Force, which includes experts from Toronto Public Health, Toronto Fire, Toronto Paramedics Service and the Emergency Operations Centre, is actively planning to ensure the city is ready to deliver the vaccine when it is available. The Task Force is using lessons learned from our annual flu vaccine clinics and experiences from the H1N1 influenza pandemic in 2009 to inform plans.
All levels of government play important roles in delivering the COVID-19 vaccine to residents:
- The federal government is responsible for approving vaccines as safe and effective for use and procuring them;
- The provincial government is responsible for creating a provincial vaccination plan that includes distributing vaccines and supporting health system partners to deliver them to residents, starting with people who are most vulnerable; and
- The City of Toronto will promote the importance of the vaccine, distribute vaccine doses and help immunize residents, investigate adverse events following immunization and share data with the province.
Please check the City’s website for updates:
Mandatory Masks and Face Coverings
City Council voted unanimously in favour of requiring masks or face coverings in all enclosed public places as of July 7 to help stop the spread of COVID-19.
Effective July 2, 2020, masks or face coverings are mandatory when travelling on the TTC. Learn more here: http://www.ttc.ca/COVID-19/Masks.jsp
A growing body of scientific evidence suggests the use of masks and face coverings is an inexpensive, acceptable, and non-invasive measure to help control the spread of COVID-19. People may unknowingly pass the infection to others because they do not have symptoms (asymptomatic) or have not yet developed symptoms (pre-symptomatic). The highest risk for infection is with prolonged close contact.
The new bylaw will require businesses to adopt a policy to ensure masks or face coverings are worn in indoor public spaces under their control. The new bylaw will apply to all indoor spaces that are openly accessible to the public, including grocery stores, community centres, libraries, etc.
Physical distancing means limiting close contact with others. When outside of your home, practise physical distancing by staying two metres (six feet) away from others outside your household or soical bubble to reduce the spread of COVID-19. Learn more online here:
TTC is allowing back door boarding on buses. This change has been made to allow for further social distancing. Masks or face coverings are also mandatory on the TTC. Please continue to treat employees and fellow commuters with respect during your journey. Masks or face coverings are also mandatory on the TTC.
Click here to check the TTC’s website for further details and updates.
Groups Offering Assistance
I’ve been reaching out to community members and wanted to share with you the groups I’ve heard about who are offering assistance. They are connecting volunteers with people who need help with tasks such as getting groceries, walking their dog or picking up medication.
Friendly Neighbour Hotline for low-income seniors
Open Monday to Friday from 9 am to 5 pm
The Pocket Community Association (for those who live in this neighbourhood)
Food Hamper Delivery Service
The City is working with the Red Cross and other partners to provide food hamper delivery to seniors and others in need who are unable to leave their homes. With support from United Way of Greater Toronto, this service is made available for qualifying seniors and others that are in self-isolation who do not have alternative access to food (through family, friends, availability of food delivery services) and are currently not receiving such assistance from another community food program. Call 1-833-204-9952 for eligibility and registration information.
Business and Employment Concerns
I have been in touch with many of our local businesses and Business Improvement Areas (BIAs) about their concerns and how they will get through this situation.
The City is doing everything possible, in full cooperation with the provincial and federal governments, to minimize that impact and see an economic recovery take place as soon as possible.
The City has created the Economic Support and Recovery Task Force to identify immediate and longer-term economic recovery strategies for residents and businesses, with a focus on supporting those segments of the economy that are most strongly impacted by COVID-19, such as tourism, hospitality and entertainment. Click here to learn more.
Supports for residents including expedited access to employment insurance benefits as well as protection for renters and job protection for those who are unable to work as a result of COVID-19 are available from the Government of Canada and the Province of Ontario. More information and instructions for accessing employment insurance benefits are available at:
Further information on resources for Canadian businesses from the federal government is available here:
Toronto City Council has voted in favour of a temporary bylaw requiring masks or face coverings in common areas in apartments and condominiums to protect the health and safety of our communities by reducing the spread of COVID-19.
The new bylaw, recommended by the Medical Officer of Health and City Solicitor, will require building owners or operators to have a policy to ensure masks or face coverings are worn by individuals in the enclosed common spaces, such as lobbies, elevators and laundry rooms, and post corresponding signage. The bylaw comes into effect on Wednesday, August 5.
Like the City’s existing mask or face covering bylaw, the recommendation includes exemptions for individuals who are unable to wear a mask or face covering for medical reasons, children under two years old, and other reasonable accommodations.
On June 29th City Council adopted new health and safety rules for apartment building owners and operators to follow during the COVID-19 pandemic. More information is available on the RentSafeTO for Building Owners webpage. If you have health and safety concerns, talk to your landlord or building manager first and submit a service request. If you get no action from your landlord and problems persist, contact 311 for the RentSafeTO team.
COVID-19 Assessment Centre
There is a COVID-19 Assessment Centre at Michael Garron Hospital (825 Coxwell Ave). It provides screening, assessment and testing for individuals in East Toronto. Please ensure you follow public health safety measures while waiting for your COVID-19 test, including physical distancing and wearing a mask or face covering.
As directed by provincial guidelines, assessment centres are no longer accepting walk-in assessments as of October 4, 2020. Appointments can be booked online using the online booking tool.
Visit https://www.tehn.ca/programs-services/covid-19-assessment-centre for more information.
Toronto Public Health Hotline
People are encouraged to check https://www.toronto.ca/home/covid-19/ for resources and information. If you need further assistance, you can call the Toronto Public Health Hotline at 416-338-7600 which is open Monday to Friday from 8:30 am to 8 pm, and Saturday and Sunday from 10 am to 6 pm. They are receiving a very high volume of calls, so please only call if you cannot find the information on the website.
Please only call if you require medical advice as Telehealth Ontario is experiencing a high volume of calls. The phone number is at 1-866-797-0000. A Registered Nurse will take your call and they are open 24 hours a day, seven days a week.
An official global travel advisory is in effect: Avoid non-essential travel outside Canada until further notice. Please visit the Government of Canada’s website for further information and updates:
- Wash your hands often with soap and water for at least 15 seconds. If soap and water are not available, use an alcohol-based hand sanitizer
- Avoid touching your eyes, nose, and mouth with unwashed hands
- Avoid close contact with people who are ill
- Stay home when you are ill
- Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands
- If you don’t have a tissue, sneeze or cough into your sleeve or arm
- Clean and disinfect frequently touched objects and surfaces
- Avoid shaking hands – try an “elbow bump” instead
Social Planning Toronto released the CovidHelpTO website to help front-line workers navigate the financial and housing support programs announced over the past couple of months.
The pace of change has been overwhelming, and there’s been a lot of confusion around the details of these programs. CovidHelpTO was designed to help you answer your clients’ most basic questions around financial and housing supports — such as eligibility requirements for the CERB, what help is available for people having trouble paying their rent, support for those who’ve recently exhausted EI benefits, and more.
Watch for translations into 10 languages, which will be added over the next week: Simplified Chinese, Tamil, Spanish, Farsi, Urdu, Korean, Bengali, Arabic, Somali, and French.
People looking for legal information on the numerous questions arising from the COVID-19 situation can find them on a special section of Community Legal Education Ontario’s (CLEO) Steps to Justice website at https://stepstojustice.ca/covid-19. The site, updated on a daily basis, gives answers to more than 50 legal questions, including questions about emergency benefits assistance, Employment Insurance, getting evicted for non-payment of rent, and what to do about a family law matter in the midst of the closure of the courts.